Archive for 'Customer Service'

HHH Westchester Implements Snack Program Enhancements

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HHH of Westchester is happy to announce that based on feedback from the Resident Food Committee, we are enhancing our snack plan program in order to better accommodate our residents. In an effort to maximize the nutritious and health benefits of snacks as well as provide our residents with snacks more often throughout the day, snacks will now be offered to every resident by a CNA three times a day: 10 am, 2 pm and before bedtime.

The food service director ...

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Pet Therapy Dog Volunteers at HHH Westchester and helps win award.

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HHH of Westchester Wins 10 Life Story Boards from See Me Communications for Honoring Volunteers in Celebration of National Nursing Home Week!

We are happy to announce that HHH Westchester was awarded 10 FREE LIFE STORY BOARDS!  The contest hosted by See Me Communications was designed to honor facilities and volunteers that care.  These are beautifully framed displays that give a visual and autobiographical account of each resident’s life story and offer insights that help others to interact with him ...

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Leadership in Action at HHH of Westchester

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With so many patients enrolled in so many different programs at Hebrew Hospital Home, it’s not hard to understand how customer service plays a large role in the job of every one of our staffers.  In reality, all the hard work that gets put in day in and day out is to the ultimate benefit of our customers, the patients and their families.

Since customer service fits in the job description of every HHH employee, it is always worth it to ...

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Balancing Work and Caregiving

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The University of Florida estimated that by 2007, nearly 16 million Americans were providing care for older family members.  Nearly half of these are employed full-time in other jobs and struggle to balance their time and energy between work and caregiving.  Caregivers are often exhausted, burdened and stressed.

Employed caregivers often find themselves turning down training opportunities and promotions because of their time committed to their loved one.  They may take early retirement or simply quit their jobs.  This can take ...

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Avoiding Care Giver Burnout

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Those of us in caregiving professions sometimes have a tendency to take our job very literally.  The care we provide causes us to give and give and give to the point of depletion or burnout.  We get so invested, both emotionally and physically, in our jobs that we get into patterns of over-giving.  While that is no help to us, it’s certainly no help to the people for which we are caring.

Here are ten tips for preventing professional burnout:

1.      Caregiving ...

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Spring Cleaning

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After another rough winter, none of us are sure whether this March the weather will be more lion or lamb.  Either way, it’s never too early to start thinking about some spring cleaning.  Take the time to go through your house and identify the areas that you ignored over the winter.  The change in seasons is a great opportunity to tackle that project you’ve been putting off, or to reclaim areas of your house lost to unwanted clutter.  Clearing out ...

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Reducing Asthma Risks

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Those of us with asthma may come to consider the disease with a certain sense of inevitability.  The feeling becomes “I have asthma, so there isn’t much I can do to keep it under control.”  In reality, there are several steps you and your family can take to avoid common asthma triggers, in many cases making the illness much more manageable.

Allergens

Animal Dander:  Some people are allergic to the flakes of skin or dried saliva from animals with fur or feathers. ...

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Cold Weather Safety

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Everyone knows that the best way to stay warm during the winter months is to stay indoors and avoid the cold altogether.  But, many may be unaware that even inside your home the cold can be a health and safety hazard.  At times, home heating systems can be insufficient to the task at hand, and during power failures the heat will not come on at all.  Space heaters and fireplaces can be dangerous, not only increasing the chances of a ...

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2010 Alzheimer’s Workshops a Huge Success

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In June, 2010, Hebrew Hospital Home of Westchester held the first of its Family & Friends’ Workshop Series, “Understanding Alzheimer’s Disease and How it Affects the Entire Family.”  Maria Scaros-Mercado, Director of Therapeutic Activities and Trish Benninger, Director of Social Services, held the workshop on four consecutive Tuesdays.  Each session helped attendees understand different aspects of Alzheimer’s Disease.

“We’re holding these workshops to help families cope with this devastating illness,” Maria explained a few hours before one of the sessions.  “This ...

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Medicare and Medicaid: Know Your Rights

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With over 100,000 New York State residents currently living in nursing homes, it is no surprise that many residents have spouses that still live in the community.  Many years ago, to cover the costs of this care, some couples found they were forced to lower their assets to poverty levels in order to qualify for Medicaid.  This would leave the spouse who remained at home with little or no resources to spend on even the simplest daily living expenses.

In 1989, ...

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